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Assertiveness is a communication style in which a person stands up for their own needs and beliefs, while also respecting the needs of others.
The Passive, Aggressive, and Assertive Communication worksheet gives an overview of each communication style, along with tips to help your clients recognize each one...
When a person feels that they are being blamed—whether rightly or wrongly—it’s common that they respond with defensiveness.
“I” statements are a simple way of speaking that will help your clients avoid this trap by reducing feelings of blame.
When observing the human reaction to situations, such a typology can be identified.
According to this, human beings can behave in three different ways.