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Usually one of our Representatives will contact customer via email/phone giving customer the option to ship complete or ship the order with the items currently available and then shipping the backorder item when it becomes available in stock.To cancel your order, please contact our Customer Service Department at (877) 322-7768.If that’s the case please contact our Customer Service line at (877) 322-7768 and one of our representatives will be more than happy to help you access your account and get you started with us.Yes, you may change your email address at any time.We will immediately send out the correct product along with a prepaid return label to return the incorrect item to us.strives to offer a 100% satisfaction guarantee on our Carrot Ink brand of products to all of our customers.Please keep in mind Rates increase based upon the weight of package.Carrot Ink only ships to the US, its territories and US military/diplomatic addresses.

Once your order ships, we will send you a “Shipment Notification” via email.

If you have forgotten your password, you may go on the login page and simply click on “ Click here to Reset/Recover Password.” Once you do this it will prompt you to another window which will ask for your email address where your new password will be sent to.

There are two reasons why your login address is not being recognized.

Also, you are more than welcome to call us at (877) 322-7768 and any of our Customer Service Representatives will be more than happy to send you a copy via email.

Please keep in mind an invoice is enclosed in your package when placing orders with us.

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