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This can be accessed from the Sky Engineers Menu by doing the following: Press “SERVICES” on your Sky Plus Remote Select Option 4 Next press 0, 1 and SELECT – you should now see the engineer’s menu. The box will now take a few minutes to reset itself.

BE WARNED: This will clear your HD and thus wipe all your recorded programs!!

Upgrade to Box Sets and you'll get over 350 series available on demand, so you can watch whenever you like.

Both Box Sets and HD are add-ons for your base Entertainment pack, so you can pick and choose what you'd like to build your ideal Sky TV subscription.

It's worth knowing that if you do have an engineer visit (even a free one) your Sky Plus box is under warranty again for 3 months, so any further callouts in that time are free with no quibbles.

Sky tech support can talk you through performing a system restore over the phone.

Your Sky HD box will automatically update its software during the night when connected to the satellite dish.

New software releases are rolled out to compatible boxes over a period of 2 - 3 months, so your Sky box may receive an update before or after your friend’s box does.

Please do not subscribe if you do not want to receive these emails.

Do not disconnect mains supply or satellite dish." Leave the digibox doing its thing for about 10 minutes and it should be fixed! Some people report that if you ask to cancel your subscription Sky sometimes offer a free callout to fix the problem - you're more valuable to them as a paying customer than the cost of an engineer callout. August 21 thanks Dave J for pointing out this new one: 08.

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When you upgrade to HD, you get a wide range of stunning HD channels included in your subscription, but you also get plenty of standard definition channels showing drama, comedy, documentaries, music and kids' TV.

If you subscribe to Sky Sports or Sky Cinema then you can watch these channels in HD as well, as long as it's added to your Sky TV package.

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